Privacy Policy

Privacy Policy – MorningtonThreads

1. Introduction

MorningtonThreads (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose personal information from individuals located in Australia who visit our website or make purchases from our online store.

2. Collection of Personal Information

We may collect personal information directly from you when you:

  • Browse our website

  • Register for an account

  • Make a purchase

  • Subscribe to our email newsletter

  • Contact our support team

This may include your name, email address, phone number, postal address, and payment details.

We may also collect technical data such as your IP address, browser type, operating system, and referring URL via cookies or server log files to improve our services and website functionality.

3. Use of Personal Information

We collect and use your personal information to:

  • Fulfil your orders and deliver products

  • Provide customer service

  • Send transactional emails (order confirmation, shipping updates)

  • Send marketing communications if you have opted in

  • Improve our website and user experience

4. Disclosure of Personal Information

We may disclose your personal information to third-party service providers such as:

  • Shipping providers

  • Payment gateways (e.g., PayPal)

  • Email marketing platforms (if opted in)

We only disclose information as necessary for these services to be provided. All third parties are required to maintain appropriate privacy and data handling standards.

5. Overseas Disclosure

As we operate from China, some of your personal information may be disclosed to overseas recipients for order fulfilment and customer support. In such cases, we take reasonable steps to ensure your data is handled in accordance with Australian privacy laws.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and only retained as long as necessary for business or legal purposes.

7. Access and Correction

You have the right to access or request correction of your personal information at any time. Please contact us using the details below. We may need to verify your identity before processing your request.

8. Cookies

We use cookies to enhance your website experience. You may choose to disable cookies in your browser, although this may affect website functionality.

9. Direct Marketing

If you opt in, we may send you marketing emails about new products, promotions, or updates. You may unsubscribe at any time via the link in the email or by contacting us directly.

10. Complaints

If you believe we have breached your privacy rights, please contact us at: support@morningtonthreads.com We will respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.